Policies

Every piece is made by hand, slowly and intentionally. I want you to feel confident and excited about your purchase, so please take a moment to review the information below before placing your order.

ORDER PROCESSING & SHIPPING

You'll receive an order confirmation email after placing your order, followed by a shipping confirmation email with tracking information once your package has been shipped.

Ready-to-ship jewelry: Please allow 3–5 business days for your order to be carefully inspected, packaged, and shipped.

Made-to-order jewelry: Please allow approximately 7–10 business days for your piece to be created before shipping, unless a different timeline is specified in the product description.

Processing times do not include shipping transit time. Business days exclude weekends and holidays.

Everything is made by hand, so occasionally a piece may require a little extra time. If there is ever a significant delay with your order, I'll reach out to keep you updated.

Need your order sooner? If you're hoping to have a piece shipped out the next business day or need it by a specific date, please reach out before purchasing! I'm happy to see what I can do to accommodate your timeline and discuss any available expedited shipping options.

Next-day shipping is subject to availability and may involve additional shipping costs. Expedited shipping does not guarantee next-day delivery.

U.S. SHIPPING

Free standard shipping via USPS Ground Advantage is available on U.S. orders of $100 or more. For orders below $100, shipping is calculated at checkout.

UPS 2nd Day Air is available as a paid upgrade where supported. Faster shipping does not shorten order preparation or production time. Carrier transit time begins after your package has been shipped.

INTERNATIONAL SHIPPING

Shipping is currently available to Canada, the United Kingdom, Australia, and New Zealand for eligible products via FedEx International Connect Plus. Available shipping options and rates are calculated at checkout. The U.S. free-shipping offer does not apply to international orders.

Applicable duties and import taxes are included in prices or displayed at checkout according to your destination. Please review your order total before completing your purchase.

International delivery times vary by destination and may be affected by customs processing. Any delivery estimate begins after dispatch and does not include jewelry preparation time.

SHIPPING ADDRESSES & DELIVERY

Please double-check your shipping address before placing your order to make sure everything is correct.

Once your package has been shipped, you'll receive an email containing your tracking information so you can follow its journey.

If your package appears delayed, lost, or has been marked as delivered but you haven't received it, please reach out so I can help investigate the issue with the shipping carrier.

If a package is returned to me because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply before it can be resent.

RETURNS & EXCHANGES

Because most Abby Rose Designs pieces are handmade, one of a kind, or made specifically for you, all purchases are generally final sale. I am unable to offer traditional returns or refunds for change of mind.

That said, I want you to genuinely love what you receive! If something seems wrong with your order, please reach out within 7 days of delivery so I can help resolve the issue.

Exchanges, adjustments, or store credit may be offered on a case-by-case basis, depending on the circumstances and the individual piece.

Custom pieces, altered pieces, and made-to-order items are final sale.

If your item arrives damaged, defective, or different from what you ordered, please contact me with your order information and photos so I can assess the issue and work toward an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

NOT SURE ABOUT SIZING?

I want you to feel confident choosing your piece! If you're unsure whether a ring or cuff will fit, please reach out before purchasing. I'm happy to provide additional measurements, photos, or sizing guidance to help you find the right fit.

Because many pieces are one of a kind, resizing or exchanges may not always be possible, so I encourage you to double-check your measurements before placing your order.

REPAIRS & CRAFTSMANSHIP

Each piece is carefully handcrafted, and I want you to enjoy wearing your jewelry for years to come.

If your piece arrives damaged or you notice an issue that may be related to craftsmanship, please contact me with your order information and photos so I can help.

If a craftsmanship-related issue occurs within 30 days of delivery, I'll repair or replace the piece whenever reasonably possible at no additional cost.

After 30 days, I'm still happy to discuss repairs whenever possible! Depending on the type of damage, materials required, and work involved, a repair fee and shipping costs may apply.

Damage caused by accidents, improper storage, excessive pulling or bending, impact, water exposure, chemicals, or normal wear is not considered a craftsmanship defect. However, I'll always do my best to help if a piece can reasonably be repaired.

Because many pieces feature one-of-a-kind stones, shells, sea glass, or other natural materials, an exact replacement may not always be possible.

The 30-day complimentary repair period does not limit any additional rights you may have under applicable law.

ONE-OF-A-KIND PIECES & HANDMADE VARIATIONS

Every Abby Rose Designs piece is individually handcrafted, and the natural variations in each material are part of what makes every design special.

One-of-a-kind jewelry: Unless otherwise stated in the product description, the piece shown in the listing photos is the exact piece you will receive.

Made-to-order and small-batch jewelry: Some designs are available in limited quantities or can be recreated upon request. These pieces will be clearly identified in their product descriptions, along with any expected variations.

Because every piece is made by hand, small differences in shape, texture, solder marks, patina, stone color, shell pattern, positioning, or finish may occur between individually crafted pieces.

Natural stones, shells, and sea glass may also contain inclusions, markings, textures, or irregularities created by nature. These characteristics are part of the natural materials and are not considered defects.

Any significant differences from the product shown or described will be disclosed in the listing or discussed with you before your order is fulfilled.

RING & JEWELRY SIZING

Please review all measurements and sizing information carefully before placing your order.

Each product description includes the available sizing and fit information for that particular piece. If you're unsure about your size, please reach out before purchasing so I can help!

Because many pieces are made to a specific size, an incorrect size selected at checkout is not considered a craftsmanship defect.

If resizing is possible, I'm happy to discuss it. A resizing fee and shipping costs may apply depending on the piece.

Some designs, stones, and construction styles cannot safely be resized, so adjustments are not guaranteed.

JEWELRY CARE

Sterling silver is made to last, but handmade jewelry should still be treated gently to keep it looking beautiful for years to come.

To care for your jewelry:

  • Remove jewelry before swimming, showering, exercising, sleeping, or doing hands-on work.

  • Avoid prolonged contact with lotions, perfumes, cleaning products, chlorine, salt water, and other chemicals.

  • Store your jewelry somewhere dry and protected when you aren't wearing it.

  • Clean sterling silver gently with an appropriate polishing cloth, taking care around natural stones, shells, and other delicate materials.

  • Avoid excessive bending or adjusting of cuffs and rings, as repeated manipulation can weaken the metal over time.

Sterling silver naturally tarnishes over time. Tarnishing is normal and does not mean that your jewelry is damaged or defective.

If you're unsure how to care for a particular piece or material, feel free to reach out!

QUESTIONS?

If you have any questions about a piece, sizing, shipping, or your order, please don't hesitate to reach out. I'm always happy to provide additional information, measurements, or photos to help you feel confident in your purchase.

Thank you so much for supporting handmade work and independent artists ♡

Love, Abby Rose